Booking Policy

STRICT 48-HOURS CANCELLATION POLICY:

We understand that personal commitments and unforeseen circumstances can arise. However, to ensure the smooth operation of our services and fairness to all clients, we require at least 48 hours’ notice for cancellations or rescheduling.

Cancellations or rescheduling made less than 48 hours before the scheduled appointment will incur a fee of 100% of the appointment cost.

Cancellations or rescheduling made less than 2 hours prior to the appointment will be considered as a No-show

NO-SHOW POLICY:

To maintain fairness and optimise scheduling, we enforce a no-show policy. If you fail to attend your scheduled appointment without prior notice, a 100% cancellation fee will apply to compensate for the time reserved, which could have been allocated to other clients.

Repeated failure to adhere to this policy may result in the inability to book future appointments with us. We appreciate your understanding and cooperation.

LATE ARRIVAL:

Late arrival must be notified via phone or message before your scheduled appointment time. We will assess whether we can still accommodate you or need to reschedule

15-20minutes: If you arrive late for your appointment, we will do our best to accommodate you; however, please note that your session may be shortened to avoid impacting subsequent appointments. We appreciate your understanding and encourage timely arrivals to make the most of your time with us.

30 minutes or more: If you arrive too late, we may need to reschedule your appointment to ensure we can provide the best service. Unfortunately, we cannot extend the appointment time if it overlaps with other scheduled clients.

Arrival more than 30 minutes late will be considered a no-show.

CODE OF CONDUCT:

We maintain a strict no-tolerance policy for disrespectful behavior. This includes any form of verbal abuse, harassment, or unprofessional conduct towards our staff members or other clients. Such behavior undermines our commitment to a positive and respectful environment. Any violations of this policy will be taken seriously and may result in immediate termination of services or a ban from our facility.

We appreciate your understanding and cooperation.

Warm regards,

LBF team.

LASHBYFORTUNE BEAUTY LOUNGE